pianototo Casino & Sportsbook Data Care
This page describes what we collect when you use pianototo and how we keep that data protected. We operate an online entertainment platform available where local law permits, serving users across Jakarta, Surabaya, Bandung, Medan, and Semarang. Our commitment is to handle your personal information, account details, and payment records according to the practices set out below.
We collect data only to operate your account, process deposits and withdrawals, verify your identity, and provide customer support. We do not sell your information to third parties. Our servers may sit outside your jurisdiction, but we apply consistent security standards across all locations where we store or process your data.
What We Collect on pianototo
Account and identity data
We collect your email address, phone number, full name, date of birth, and residential address when you open an account. We also collect government-issued identification (passport, national ID, or driver's license) to verify your identity and comply with anti-money-laundering requirements. This verification step is mandatory before you can deposit funds or withdraw winnings.
Payment and transaction records
We record every deposit, withdrawal, and bet you place on pianototo. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, the date and time, and the status of each transaction. We retain these records for at least seven years to support dispute resolution and regulatory compliance.
Device and usage data
We log your IP address, browser type, operating system, and the pages you visit on pianototo. We use this data to detect fraud, prevent account takeover, and improve platform performance. We also track which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables, or sportsbook markets) and how long you spend on each.
Communication records
When you contact our support team via email, chat, or phone, we keep a record of your message and our response. These records help us resolve account issues, handle withdrawal delays, and provide multilingual assistance during business hours. We may also send you transactional emails (deposit confirmations, withdrawal status updates, account alerts) and occasional service announcements.
Our pianototo Data Protection Policy
How we use your data
We use your information to operate your account, process your deposits and withdrawals, verify your identity, detect fraud, and provide customer support. We do not use your data for marketing without your consent. We do not share your personal information with third parties except where required by law or to process your payment (e.g., payment processors, banks, and identity-verification vendors).
Data retention and deletion
We keep your account data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations. You may request deletion of non-essential data (such as communication records) by contacting our support team. We will respond within ten business days.
Your rights
You have the right to access, correct, or request deletion of your personal data. You may also request a copy of all data we hold about you in a portable format. To exercise these rights, email our support team with your account details and a clear description of your request. We undertake to respond within fourteen days.
Cookies and tracking
We use cookies to keep you logged in, remember your preferences, and track your activity on pianototo for fraud prevention and analytics. You may disable cookies in your browser settings, but this may limit your ability to use certain features. We do not use cookies to track you across other websites.
Third-party processors
We work with payment processors, identity-verification services, and cloud hosting providers to operate pianototo. These vendors may access your data only to perform their specific function and are bound by confidentiality agreements. We do not control their security practices, but we select vendors that meet industry standards.
Contact pianototo
If you have questions about this policy or wish to exercise your data rights, contact our support team. We operate during business hours and provide multilingual assistance. Our response window is typically five to ten business days for routine requests and up to thirty days for complex data-access requests.
This policy was last updated in 2024. We may update it from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on pianototo.